Frequently Asked Questions

Is there a cancellation fee?

Please note that there is a $25 cancellation fee if you cancel in less than 24 hours. This fee is because we have held that spot for you and it was not available to any other clients and possibly preventing our cleaner from working.

What forms of payment do you accept?

We accept checks (payable to Maid Green), cash and credit cards (Via Paypal). A 3% paypal fee will be added to your invoice if you choose to pay with a credit card.

Do I need to provide anything for the cleaning?

We provide all the equipment and supplies necessary for the cleaning. This includes dyson vacuums, eco friendly cleaning supplies, mops , brooms, feather duster, micro fiber cloths, pads, terry cloth towels and step stool (if needed)

Do I need to be there during the cleaning?

No, you do not need to be present if you wish for the cleaning. If you are not able to meet the cleaner to let them in please let us know how they will get in your home. If you would like to have the office hold a key for all future cleanings or have any special instructions on how to let the cleaner in please feel free to give the key to the cleaner or let the cleaner/office know any details.

Should I tip?

Tipping is completely optional but is greatly appreciated. On average a client tips between 10% to 15% if you are not sure how much to tip.

What do I need to do to prep the house for the cleaner?

We ask (unless discussed prior) that you have all dishes done ahead of time so that the cleaner can get to your sink and around the kitchen. If you wish to have sheets changed please have a set on the bed for them.

How am I protected?

We are fully insured and licensed. All of our cleaners go through background checks as well. We do ask that you please put away any irreplaceable items and money when the cleaners arrive. In the event that any damages or god forbid something was stolen, we will take full responsibility for any damages rendered.

What if I am not happy with your service?

We guarantee our work. If for any reason you are not satisfied with the job we will gladly come back free of charge to make it right. We take a lot of pride in our cleanings and want nothing more than for you to get the cleaning you deserve.

What are my option times for scheduling a cleaning?

We are open Monday through Friday. Are morning cleanings start between 8 am and 9 am and afternoon homes start between 11:30 am and 12:30 pm depending on the size of your home and availability. Weekends are optional for the cleaners to work so these are a case by case cleaning. We are almost always able to accommodate cleanings on Saturday.

Do you send the same cleaner to my house?

If you wish to request a specific cleaner we will assign them to your home. In the event that they are not able to come to work on the day of your cleaning we will notify you that another cleaner will be there.

What if I wanted an additional service like my blinds cleaned?

All additional services such as cleaning blinds, wiping walls, cleaning windows reachable by step stool, sweeping the patio/garage, cleaning the inside of the fridge or oven and any other request you may have is charged at our $30 hourly rate (prorated of course) Please let us know ahead of time before your cleaning so we can adjust the calendar time.